Refund policy
Return & Refund Policy
NINA INTERNATIONAL TRADING LIMITED
Last Updated: September 2026
At NINA INTERNATIONAL TRADING LIMITED, we want you to be satisfied with your purchase. If an item does not meet your expectations, we offer a straightforward return and refund process subject to the conditions outlined below.
1. Return Period
You may request a return within 30 calendar days from the date your order is marked as delivered by the shipping carrier.
Please contact our customer service team within this period to request a return. Return requests submitted after the 30-day period may not be accepted.
2. Return Conditions
To be eligible for a return, the item must be:
Unworn, unused, and unwashed.
In its original condition and packaging.
Free from stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use.
Returned with original tags and labels attached, where applicable.
Free from alterations, damage, or modifications.
Items that do not meet these conditions may be refused for return or refund.
3. How to Request a Return
Please do not send an item to our business address without receiving return instructions from our customer service team.
To request a return:
Contact us by email with your order number.
Explain the reason for your return.
Provide photographs or other information if requested.
If your return is approved, we will provide return instructions and the applicable return address.
Please wait for our return instructions before shipping your item.
4. Return Shipping Costs
Customer-Requested Returns
If you return an item because of a change of mind, incorrect size selection, personal preference, or another reason unrelated to a product defect, you are responsible for the return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.
Depending on the circumstances, we may provide a replacement, refund, or return shipping assistance.
Please provide your order number and clear photographs showing the issue when contacting us.
5. Refunds
Once your returned item is received, it will be inspected to determine whether it meets our return requirements.
The inspection process generally takes 5–7 business days after the returned package is received.
If your return is approved, the refund will be issued to your original payment method.
Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
You will receive a confirmation once the refund has been processed.
6. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team before returning the item.
Exchange availability depends on current inventory. If the requested item is unavailable, we may offer a refund instead.
7. Contact Us
For questions regarding returns or refunds, please contact:
NINA INTERNATIONAL TRADING LIMITED
Unit 13, 7/F, Po Kwan Building
50 Hung To Road
Kwun Tong, Hong Kong
Phone: +852 7076 4892
Email: sunlithem@calveriana.com