Shipping policy
Shipping Policy
NINA INTERNATIONAL TRADING LIMITED
Last Updated: September 2026
Thank you for shopping with NINA INTERNATIONAL TRADING LIMITED. We aim to process and deliver your orders as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery times are:
United States: approximately 5–12 business days
Canada: approximately 7–15 business days
United Kingdom: approximately 5–12 business days
European countries: approximately 6–15 business days
Other international destinations: approximately 7–20 business days
These delivery estimates are provided for guidance only and are not guaranteed delivery dates.
3. Shipping Delays
Delivery may occasionally be delayed because of circumstances outside our control, including:
Customs inspections or clearance procedures.
Severe weather.
Transportation disruptions.
Carrier delays.
Public holidays.
Incorrect or incomplete shipping information.
Unexpected increases in shipping volume.
We appreciate your understanding that such delays may occur after an order has been dispatched.
4. Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping carrier receives the package.
If your tracking information has not updated for several business days, please contact our customer service team for assistance.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
6. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide photographs of the package and the items received so that we can investigate the issue with the shipping carrier.
7. Customs and Import Duties
For international orders, the recipient may be responsible for applicable customs duties, taxes, or other import-related charges imposed by the destination country.
Such charges are determined by the destination country's authorities and are outside our control.
8. Contact Information
NINA INTERNATIONAL TRADING LIMITED
Unit 13, 7/F, Po Kwan Building
50 Hung To Road
Kwun Tong, Hong Kong
Phone: +852 7076 4892
Email: sunlithem@calveriana.com